What is the turnaround time for my order?
Our standard turnaround times vary based on the type of order, but production always begin on the date of final proof approval. Wedding invitations have an 8 week turnaround. Birth announcements, stationery, save the dates and other types of invitations have a 4 week turnaround. Adding finishing touches such as beveled edges, hand bordering, liners, die cuts, etc. adds to the turnaround time.
Do you offer rush services?
Rush printing is available upon request and dependent upon our current production workload. The fee is 15% of the total cost of the order for each week desired sooner. If the standard turnaround time is 4 weeks and you want the order in 2 weeks, a 30% rush fee will be applied.
How much postage does my mailing need?
The USPS keeps us on our toes!! We strongly encourage having your stuffed envelope weighed at your local post office before mailing to ensure sufficient postage. Please note, square envelopes of any size require additional postage.
Do you offer assembly, stuffing and mailing services?
Envelope liners, birth announcement ribbons and photos always come pre-assembled on your order. Beyond that, we do not offer assembling, stuffing & mailing services in-house, but we do partner with Little Postage House should you need this service. You must purchase postage from them in order to use their assembly/mailing service.
Can I add custom artwork or a monogram?
Absolutely! We love to add custom artwork to any of our designs. We are happy to use your own provided artwork or connect you with one of our preferred artists to commission your concept. Contact us to see a list of our preferred artist vendors.
Can I see one printed sample before approving?
Technically yes, but it would be very expensive. The time it takes to set up the press, mix the ink and print one piece is costly. Although we can give you a price to do so, we prefer to send samples of previously printed work that matches your ink color and print method.
I don’t live in Atlanta! Can I see samples?
Yes! You can purchase samples here in either small, medium or large amounts depending on how many different pieces you want to see in person.
Do you take in-person consultations?
Yes! We are by appointment only. Please email us to schedule an in-person consultation.
Can I mix print methods in my order?
You can, but with a small caveat. Ink colors may vary between different print methods. Each print method uses a different type of ink, resulting in slight differences in tone. We do our absolute best to match colors as closely as possible, but for the best results we encourage printing all pieces in the same print method where possible.
What if I need to order more invitations later after approval?
We strongly encourage taking the time to make sure you order as many invitations as you may need up front, as it is costly to go back to print at a later time. Adding 10-15 extras in your original order is a fraction of the cost compared to needing to print more invitations at a later date.
Can I mix details or fonts from different designs?
Yes! We love to create new looks using details or fonts from different designs on our website. Some of our most favorite work develops when a client requests to mix elements from different designs! Don’t see exactly what you are looking for? Just ask!
Do I need to attach my own photos, ribbons or liners?
No! These items always come pre-assembled on your order. See FAQ above about stuffing & mailing your stationery.
How many rounds of design edits are included?
We include three rounds of proofs with each order. Additional edits beyond that are $150 per round.
How customizable are the semi-custom suites?
Very customizable, but the level of customization is totally up to you! Many of our clients love the design as is, requiring only minor changes to ink and paper colors. However, other clients use our Finishing Touches to create an invitation suite that looks and feels extremely bespoke and unique to their event.
Do you offer Day-of paper to coordinate with your semi-custom invitations?
We don't technically have "sets" of Day-of stationery to match each invitation. However, we use the same fonts, color palette, pattern, etc. from your design to ensure all your paper goods are cohesive from start to finish. We can design and produce all of your paper-related items like ceremony programs, bar signage, menus, welcome notes, escort cards, and place cards. We don't handle ordering items like cups, matches, koozies, and napkins, but we can provide digital files from your suite as well as our preferred list of vendors for independent ordering.
Am I responsible for selecting the paper, ink color and other design choices from scratch or do you offer design guidance and/or different options?
Our semi-custom line starts with the client selecting a base design and providing some guidance in terms of their design preferences. A good way to get started with us is to schedule an in-person or video consultation so we can review lots of ideas together before you make the initial selections. Each order include three rounds of proofs and our team of talented designers will work with you throughout the process to make sure your vision is executed.